The agent who assisted me expressed sympathy for our loss and was very helpful. I couldn't remember the exact name of the funeral home, but when she looked it up and gave me the address, it was the right one. I knew which peace lily I wanted, what I wanted on the sympathy card, and she was great! There was no extreme pressure to increase my order, and I appreciated that very much. It was a very sad time in our lives. Thank you - I definitely will use your services again.