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Find My Order Number

Have you placed your order within the last 30 days?

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You placed your order more than 30 days ago, is that correct?

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Where's My Stuff

Step 1: Enter Your Order Number

Order Number *

Issue with item(s) that were delivered

Step 1: Identify your order number

Order Number *

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We apologize for any issue you have experienced. We want to help remedy this situation for you.

Step 2: Select Which option Best Describe Your Issue

Missing items Not satisfied with what was delivered Flowers have not lasted as long as expected

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Track Package

Select Missing Items

Festive Add Ons	Quantity	Price

ONCE YOU'RE DONE REPORTING YOUR MISSING ITEMS. CLICK SUBMIT TO PROCEED.

Note: If your main product(s) are missing. Please click "Back" and select "Where's My Stuff" from the main menu

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Reported as not delivered

	Quantity	Price

We apologize for any inconvenience. Please check your email as we attempt to resolve this matter. Please check your spam folder as well.

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We apologize that the item(s) did not match your expectations.
Please select the item that this applies to.

Your Main Product(s)	Quantity	Price	Selection

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Please review substitution policy to proceed

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Substitution policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
For one-of-a-kind flower arrangements, such as all roses or all tulips, we will make an attempt to match the flower type, but may substitute with another color.
If the floral container or vase shown online is not available, a similar container will be used.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value.
For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
If the plant container or basket shown online is not available, a similar container will be used.

Specialty Gifts

Specialty gifts like balloons, bears, and gift baskets may be substituted with another specialty gift of equal or greater value and of similar theme and category

Unavailability of Local Florist

In the event that there is no local florist which is able to hand-deliver a product, then Avas Flowers reserves the right to substitute a Farm Fresh product of equal or greater value to direct ship an item. Avas Flowers will attempt to notify the Customer by phone or email (whichever is provided by the Customer) in the event there is a need to substitute a Farm Fresh product due to the unavailability of a local florist.

I have read the substitution policy

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After reviewing our Substitution Policy, does your arrangement fall within our Substitution Guidelines?

Yes

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We're glad we were able to clear this up!
We hope your recipient loves the arrangement!

Let us make this right by redelivering an arrangement at no additional cost.
We have a 7 day freshness Guarantee.

Please Redeliver

No I don't want a Free Redelivery

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Pick up and redelivery selected

We will coordinate with the recipient to have the arrangement replaced with a more suitable item.

Upon completion of the redelivery, you will receive a delivery confirmation email. Please also be sure to check your SPAM folder.

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Please briefly describe the situation so we may better assist you

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We've Opened A Customer Support Case For You

We apologize for any inconvenience. We've sent you an email as well confirming your customer support case. We will be contacting you shortly to resolve this matter.

Please keep an eye out for correspondence from us. Be sure to check your SPAM folder, just in case.

Change or Modify my Order

What would you like to change?

Delivery Address Delivery Date Recipient Name Card Message

Please select one of the options which allow you to change the order using your

Order Number Cell phone Email address

This order modification will be linked to your most recent purchase. If you have placed more than 1 order recently, please use the Order Number selection.

Please enter the order number

Please eneter the cell phone on the number

Please enter the email address on the order

Rush Order Issue

Order Number *

Phone

Was the order delivered after requested Rush Delivery Time of on the ?

No Yes

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Please enter delivery date

Please choose one so we may better assist you:

Where's My Stuff
I Have A Billing Inquiry
Change or Modify my Order
Issue with what was delivered

Resend Me My Invoice

Enter E-mail used when you placed your order *

Your invoice is on it's way! Thanks for choosing Avas Flowers

We could not find any matching orders. Please correct the email address and try again, or CLICK HERE to search by billing phone number.

Billing phone # on order

Email to send invoice to

Update order email

(This will overwrite the email currently stored with the order)

Your invoice is on it's way! Thanks for choosing Avas Flowers

We could not find any matching orders. Please verify the phone and credit card data and try again, or CLICK HERE to search by email.

My Order Was Duplicated

First Name *

Last Name *

Email *

Original Order Number *

Duplicate Order Numbers *

Message

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I Have A Billing Inquiry

The service fee is to ensure the proper care and handling of your order - whether it be our local, top performing affiliate florist in the area, our main location, or through our Farm-Fresh facility. Some companies simply conceal their service fee into to the cost of the flowers in addition to charging a delivery fee. We prefer to keep it separate so that you know exactly what you are paying for. For more information click here.

I have a question regarding a charge on my invoice

Please enter the order number

E-mail address

Billing phone number

Sales Tax

Tax, when applicable, is calculated based upon the sales tax rate of your recipient's state. This amount is calculated after you provide the address for your order.

Other Billing Inquiries

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Last name

Phone number

Order number

Briefly describe your billing issue. (200 max chars)

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I'd Like to Unsubscribe

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An email has been sent to the provided address. Please be sure to check your 'Junk' folder for this email if it does not appear in your 'Inbox'. Click on the link in the email to complete your request to unsubscribe from the Avas Flowers mailing list.

There was an error processing your request. Please call us at 855-543-6712 for assistance.

Provided address was not found in our database. Please call us at 855-543-6712 for assistance.

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There was an error processing your request. Please call us at 855-543-6712 for assistance.

Provided phone number was not found in our database. You may try again by adding or removing the country code. Otherwise, please call us at 855-543-6712 for assistance.

Holiday Floral Delivery

Cancel My Order

Order Number *

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You don't need to cancel your order to make a change. Please click on the button below to change your order.

Change My Order

This order is already in progress and scheduled for delivery.

Please fill out this form so we can try to take care of your request. A Customer Service Representative will contact you shortly. Please be patient as we respond to customer service requests in the order in which they are received.

My order falls outside of the Standard Cancellation Policy. I understand Avas Flowers may not be able to cancel. I would like to contact Customer Service.

Issue type

I want to cancel

Order number

Please briefly explain the matter so that we may look into this further

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Please Read our Cancellation Policy as it appears your order falls outside the cancellation policy.

Cancellation Policy

Orders for Products may be canceled within twenty-four (24) hours after they are placed, except for orders for Same Day Delivery or Next Day Delivery, which may not be canceled. Cancellations can be done by calling our customer service department at (855) 543-6712 or done online https://www.avasflowers.net/customersupport

I have read the Cancellation Policy View Full Terms of Service

Health Crisis & Substitution Rules

FAQ's & History

Frequently Asked Questions
Avas Flowers History
About Avas Flowers

My Account

My Account

Non Customer Service Related Inquiry

This contact form is for non-customer-service related inquiries. If you have a customer service issue, please utilize the most applicable customer service option to your issue on this page.

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Please Choose From The Options Below

Find My Order Number

Where's My Stuff

Issue with item(s) that were delivered

Change or Modify my Order

Rush Order Issue

Resend Me My Invoice

My Order Was Duplicated

I Have A Billing Inquiry

I have a question regarding a charge on my invoice

Sales Tax

Other Billing Inquiries

I'd Like to Unsubscribe

Cancel My Order

This order is already in progress and scheduled for delivery.

Please fill out this form so we can try to take care of your request. A Customer Service Representative will contact you shortly. Please be patient as we respond to customer service requests in the order in which they are received.

My order falls outside of the Standard Cancellation Policy. I understand Avas Flowers may not be able to cancel. I would like to contact Customer Service.

Please Read our Cancellation Policy as it appears your order falls outside the cancellation policy.

Cancellation Policy

FAQ's & History

My Account

Non Customer Service Related Inquiry

This contact form is for non-customer-service related inquiries. If you have a customer service issue, please utilize the most applicable customer service option to your issue on this page.

Policies

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