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Step 1: Enter Your Order Number
Issue with item(s) that were delivered
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Step 2: Select Which option Best Describe Your Issue
Reported as not delivered
We apologize for any inconvenience. Please check your email as we attempt to resolve this matter. Please check your spam folder as well.
Please review substitution policy to proceed
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
- In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
- For one-of-a-kind flower arrangements, such as all roses or all tulips, we will make an attempt to match the flower type, but may substitute with another color.
- If the floral container or vase shown online is not available, a similar container will be used.
- For green and blooming plants, similar plants may be substituted of equal or greater value.
- For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
- If the plant container or basket shown online is not available, a similar container will be used.
- Specialty gifts like balloons, bears, and gift baskets may be substituted with another specialty gift of equal or greater value and of similar theme and category
Unavailability of Local Florist
In the event that there is no local florist which is able to hand-deliver a product, then Avas Flowers reserves the right to substitute a Farm Fresh product of equal or greater value to direct ship an item. Avas Flowers will attempt to notify the Customer by phone or email (whichever is provided by the Customer) in the event there is a need to substitute a Farm Fresh product due to the unavailability of a local florist.
After reviewing our Substitution Policy, does your arrangement fall within our Substitution Guidelines?
We're glad we were able to clear this up!
We hope your recipient loves the arrangement!
Pick up and redelivery selected
We will coordinate with the recipient to have the arrangement replaced with a more suitable item.
Upon completion of the redelivery, you will receive a delivery confirmation email. Please also be sure to check your SPAM folder.
Please briefly describe the situation so we may better assist you
We've Opened A Customer Support Case For You
We apologize for any inconvenience. We've sent you an email as well confirming your customer support case. We will be contacting you shortly to resolve this matter.
Please keep an eye out for correspondence from us. Be sure to check your SPAM folder, just in case.
Change or Modify my Order
Rush Order Issue
Resend Me My Invoice
My Order Was Duplicated
I Have A Billing Inquiry
The service fee is to ensure the proper care and handling of your order - whether it be our local, top performing affiliate florist in the area, our main location, or through our Farm-Fresh facility. Some companies simply conceal their service fee into to the cost of the flowers in addition to charging a delivery fee. We prefer to keep it separate so that you know exactly what you are paying for.
I have a question regarding a charge on my invoice
Tax, when applicable, is calculated based upon the sales tax rate of your recipient's state. This amount is calculated after you provide the address for your order.
Other Billing Inquiries
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