Today's Sale! Save BIG with *FREE DELIVERY - Use Code: FREEDEL20
Today's Sale! Save BIG with *Free Delivery - Use Code: FREEDEL20
Reviews - Twin Grove, IL
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What our customers say:
The bouquet was beautiful and delivered timely. I made a mistake when ordering, which leads me to 2 ideas for better customer service. 1) I reviewed the order but missed that I chose WI rather than WA for the state. I went to the pay screen but wasn't given a chance to review the order again before it was submitted. Perhaps just a quick "Is this all correct?" double check before the order is posted. 2) I called the phone number given on the e-mail to correct the order and was told the order won't post for 20 minutes so please call back. I would not have an opportunity due to multiple upcoming meetings, so I asked the girl to please take the order number and the information needing correcting and correct it when the order posts. She seemed shocked by the idea. She did it, thankfully, and the rest of the process was very smooth for me. The flowers were delivered correctly (no thanks to my mistake). I thank her for fixing it, and also make the recommendation that customers not be asked to call back. Customers love to hear, "I will fix it!" Thank you again..
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